Shipping Information

Shipping Information
Product shipments are handled via courier. Orders are delivered within 1 to 2 business days for Thessaloniki, depending on the buyer’s location. The online store www.tsotraspublications.gr is not responsible for any delays or failure to deliver that may arise due to extraordinary events, adverse weather conditions, remote areas, or generally any circumstances beyond the store’s reasonable control. In the event that a product from your order is not immediately available, the customer will be notified via phone or email.

All order acceptance and deliveries depend on product availability. We are only liable for gross negligence and willful misconduct in case of delays in delivering your products. If, for reasons beyond our control (such as supply difficulties, stock depletion, etc.), there is any delay or inability to fulfill an order, we reserve the right to inform you and either proceed with a similar order or refund the amount you may have already paid in full.

If, for any reason, we are unable to deliver your order to the location you have specified, we will notify you of this situation and provide instructions, in coordination with our courier partner, on how to collect your order.

If your order is available for delivery and, for reasons not due to our fault, it is not delivered within 10 days, we will assume you wish to cancel the contract between us. We will proceed with the cancellation without further notice and refund the value of the products you have purchased from our website. If you later wish to have your order reshipped, you agree to bear the additional shipping costs.

The price of each product will be the one stated on our website at the time of the order. If an error is found in the price of a product you have ordered, we will inform you without delay, and give you the option to either reorder with the correct product price or cancel the order. Our prices include VAT but not shipping costs, which are added to the total price as shown in the Payment Methods section. Prices are subject to change at any time, but such changes will not affect orders for which a Confirmation of Order email has already been sent to you.